Rich casino Interview

Cashback Online Casino team is interviewing our online casino partners. We are publishing every week new interesting material about their casino brands and what makes them unique.

Check out today’s interview with casino manager from Rich Casino. To receive your 30% cashback for life please visit our Rich Casino Cashback official page.

Q1- Do you have an interesting story that you’d like to share with our audience behind your casino name or logo?
A1- Actually, I do. When we first started out in 1999, we had one goal in mind: to create a powerful brand that would address the players dream to hit it rich and winning big. At the same time, we wanted to focus on the market and offer players the everyday excitement. Therefore, we created RICH… Rich Casino, a brand with a strong symbol and a powerful word, a brand that reflects the status of our players, the feeling and the experience they have while playing on our site.

Q2- Do you actually play any casino games? If you do, which ones are at the top of your list?
A2- I love to play online games at our casino to understand how they work and to check out my luck. Some would call me an addicted player, but truth is I like to keep it fun and challenging. As a result, it’s pretty hard for me to choose only one game. I like to access Rich casino mobile version to play slots games, especially because of the spinning thrill. It’s exciting to find out if I got a free spins round, a bonus round or maybe I managed to trigger the scatter symbols. Try out: Greedy Goblins, Hot Safari, Good Girl Bad Girl or Crazy Jungle – they have great graphics and interesting sounds. After work, I usually join the roulette or blackjack as they remind me of the land based casinos stylish and high-class feeling.

Q3- Which are the most challenging issues faced by your players and how does your brand usually plan to help them?
A3 –It’s great that you mention it. Actually, this year we started to implement a social responsibility strategy as we acknowledged that customers are at the heart of our business. We aim to treat our players in the way we would like to be treated, offering an equal, fair and open treatment to all our members. Thus, we have made clear rules which are available to all players and we apply them consistently. Our first actions regard keeping crime and disorder out of gambling, assuring fair gaming, protecting children from gambling, and offering addicts help through top-leading support providers such as Gamblers Anonymous and GamCare. Furthermore, we strive to implement all the required standards for combating gambling addiction, thus we have started to train all our employees to offer support to players who believe they might be fighting with addiction. In addition, we will soon make available online tools to support any of our members: self-exclusion tools, reality checks, or account controls are some of them.

Q4-Within such a competitive industry how do you reward players?
A4 –We consider that each player who joins Rich Casino should be treated like royalty. Therefore, right from sign up we give players a free sign up bonus to try out the features and games on our website. The welcome package is enhanced by a $500% deposit bonus on each of the first five deposits a player makes.

But our promotional efforts don’t stop there. We organize daily and monthly promotions where players can get extra bonuses, cash prizes, technology gadgets, or trips around the world to luxurious destinations. There is a large variety of tournaments, so they will sure find something to enjoy.

Q5- As we were speaking about rewards, do you have a VIP program?
A5 –Yes, we do. Our dedicated VIP club which is designed on six levels rewards our elite and loyal players with personalized and exclusive benefits. According to their status, players can get: bigger casino bonuses, greater variety of games, anniversary and birthday bonuses, exclusive tournaments, promotions and events, and dedicated VIP Account Managers.

Q6- If you should describe your brand in 5 adjectives which ones would you choose and why?
A6 – When I think about Rich Casino, I have the following five traits in mind:

  1. Technology-driven – Maybe a lot of people won’t think of technology as one of Rich Casino’s strengths. In fact, our own technology systems have been a key driver of our revenue growth in recent years and they have attracted millions of players all over the world each year. Rich Casino Mobile for example is only one of our latest development which is showing a huge success within our players.
  2. Diversity – We offer a wide range of online casino games: table games (roulette, blackjack, baccarat poker, and electric roulette), slot machine games, and Live Dealer games from top leading providers such as Rival, BetSoft, VIG, Pragmatic Play, etc.
  3. Customer oriented – Customer satisfaction is one of our top priorities, therefore we offer 24/7 support for any concerns our customers might have. Even more, we provide top class services as we wish our players to return for a new gaming experience each day.
  4. Socially responsible – As I have previously mentioned we care about our customers, but also about the environment. Besides our social responsibility strategy that I have already spoken about, we have implemented a carbon footprint policy in the company. We encourage a sustainable environment and therefore we use technologies which are friendly for the environment and we try to take every possible action to improve our use of fossil fuels. Being environmentally responsible, we advise our players to take action to reduce carbon emissions too.
  5. Entertaining – Entertainment is a part of the games’ DNA at Rich Casino, and we have tried to implement it in all we do as business and as a brand. When players join Rich Casino they will have the chance to live the excitement of online gaming as every tournament is a thrilling challenge.

Q7- Could you tell us about the primary message that your casino conveys to their players?
A7 – Our primary mission is to provide a cutting-edge online casino product that keeps the excitement levels of our customers at their peak at all times, while maintaining a safe and pleasant environment.

Q8- The gaming industry is always buzzing with new trends in games and changes often backed by technology. We’ve seen in the past the boom of poker, bingo, the arrival of live casinos dealers and a good attempt from Backgammon which then never made it to the top. Beside your latest release like Rich Casino Mobile, what do you think is going to be the next big thing in the gaming industry?
A8 – The next big thing in the gaming industry I believe is happening as we speak, and it’s related to the role of transactional data in personalizing the customer experience. Having this key-aspect in mind is extremely important in designing the business strategies because a successful customer experience brings players back. Even more, the ability to personalize their user flow and also the bonuses, promotions and services we offer according to their needs and wishes will be an essential factor to staying on top.

Q9- Lastly, do you have a short message that we should pass to our players?
A9 – At Rich Casino, every player is a VIP. When you join our casino you will find an unforgettable gaming experience and the best services on the market (including games, promotions, etc.). You should check out our casino. I promise, you won’t regret it.



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